Step 1: Check WiFi connection. Restart WiFi if necessary.
Step 2: Turn iPad off and on to restart the device. You can do this by holding down on the top button until the screen turns black. Keep it off for 1 minute. Then, hold down the top button again to turn it back on.
Step 3: If Step 1 or 2 do not work, please contact us at firstname.lastname@example.org